Returns & Exchanges
At Lilac Blue, we want you to love every purchase, but if you are not completely satisfied, we offer a hassle-free return process within 30 days of delivery. All items must be returned in their original condition, unworn and with tags attached, to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Print the prepaid shipping label generated from our portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing