Frequently Asked Questions
Everything you need to know about shopping with Lilac Blue
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Lilac Blue accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I ensure I'm ordering the correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing those figures to our charts to ensure a perfect fit.